FAQS
CONTACT INFO
support@fortunating.com
or use our contact form here.
Allow up to 24-48 hours for your reply.
Closed on weekends and holidays.
SIZING
For sizing, please refer to this page here.
INTERNATIONAL CUSTOMERS
For Japan & Korea customers, please fill your name and shipping address in English. For Mainland China and Taiwan customers, please fill your name and shipping address in Chinese. For overseas payments, if your card gets declined using debit/credit, please checkout using PayPal. For all other countries, please as default, fill your information all in English.
SHIPPING
- Shipping Method : Parcel Service
- Shipping Area : A Region.
- Shipping Rate : Charged differently depending on country
- Delivery Time : 5 - 10 business days
- Shipping Information : Please take into consideration that some products may take additional time for delivery and processing.
Order → Payment confirmation → Our order → Overseas shipment → Domestic shipment → Arrival
EDITING OR CANCELLING ORDERS
Reach out to us at, support@fortunating.com to request and edit, or cancel your order.
BECOME AN AFFILIATE
Purchase from us or sign up using the "Affiliate Sign Up" button and you'll receive an email which will include a 10% off personal discount code for you to give to others. For everyone that purchases using your personal code, get 10% commission. You'll receive your payout once the order has been fully fulfilled. Please be sure to connect a payout method. Reach out to affiliates@realtakai.com for any inquires.
ORDERS
With an increase of chargeback fraud, all orders that are labeled and categorized as high-risk in our system will be contacted to confirm their order information or will have to wait until a specific time until their orders are processed and shipped. To avoid this, please make sure your billing address/zip code is correct.
TRACKING YOUR ORDER
Once you've been given your tracking number via email, enter your tracking number here.
CARE INSTRUCTIONS (WASHING AND DRYING)
For all clothing (tops and bottoms), please use a gentle cleaning style; wash in cold water with a gentle/low spin, and air dry after washing. Do not tumble dry or bleach. Any other way may damage the fabric or designs. As with usual washing routines, separate light and dark colors and wash them separately.
PAYMENT OPTIONS
- Credit Card
- Visa
- MasterCard
- American Express
- Discover
- PayPal